Terms of use

Terms of use for ticket sales

Stiftung Berliner Philharmoniker

Below you will find the general terms and conditions of the Berliner Philharmoniker Foundation for ticket sales, concert visits and tours of the Philharmonie (General Terms and Conditions for Ticket Sales).

1. Scope

1.1. General information

The General Terms and Conditions for Ticket Sales govern the legal relationship between visitors to concerts and other events (for reasons of readability hereinafter uniformly and collectively referred to as “concertgoer” or “you”) and the Berliner Philharmoniker Foundation (“Foundation” or “we”). They are an integral part of the contract concluded through the purchase of admission tickets and gift vouchers. The General Terms and Conditions for Ticket Sales consist of two parts: The General Terms and Conditions for the Sale of Tickets and Gift Vouchers (clause 2.) and the Additional General Terms and Conditions for the Sale of Flex Packages and Subscriptions (clause 3.). Deviating or supplementary terms and conditions of the concertgoer shall not apply even if we do not expressly object to their validity.

1.2 About the Berliner Philharmoniker Foundation

The Foundation is represented by its general manager Andrea Zietzschmann and is located at the following address

Berliner Philharmoniker Foundation
Herbert-von-Karajan-Str. 1
10785 Berlin Deutschland
Tel.: +49 (0)30 254 88 – 0

1.3 Own events and hire events

The Philharmonie hosts events organised by the Foundation (“own events”) as well as events organised by third parties (“hire events”). The organiser is identified on the admission ticket. Only in the case of own events is a contractual relationship established between the concertgoer and the Foundation and these General Terms and Conditions for Ticket Sales apply.

For hire events, the purchaser of the ticket enters into a contractual relationship with the respective organiser. All claims in connection with attendance at the event, e.g. in the event of curtailment/cancellation of the event, change of date or programme, changes of seating arrangements, as well as errors and deficiencies in seating arrangements, are to be addressed to the respective organiser in the case of rental events.

1.4. Concept of the consumer

Some provisions of the General Terms and Conditions for Ticket Sales only apply to concertgoers if they are consumers within the scope of § 13 of the German Civil Code (BGB). The concertgoer is a consumer insofar as the purchase of the tickets or the gift voucher cannot be predominantly attributed to his/her commercial or self-employed professional activity.

1.5 Validity and changes to the General Terms and Conditions

The General Terms and Conditions for Ticket Sales in the version valid at the time of the conclusion of the contract shall apply to the sale of tickets, gift vouchers, flex packages and subscriptions.

The Foundation reserves the right to amend the General Terms and Conditions for Ticket Sales with effect for the following season for contracts already concluded for subscriptions, for example to take account of changes in subscription services. Furthermore, the Foundation is entitled to amend the General Terms and Conditions for Ticket Sales at any time during the current season if the Foundation is forced to do so as a result of a change in the law, declaration of the invalidity of General Terms and Conditions by case law or other valid circumstances. Changes will not take effect until the concertgoer agrees to them. The Foundation will send a new version of the Terms and Conditions for Ticket Sales to the concertgoer at the email or postal address provided by the concertgoer for the purpose of communication. Changes to the General Terms and Conditions with effect for the following season will be notified to the concertgoer at least two (2) months before the end of the subscription cancellation period. We will inform you of any amendments that have to be made during the current season for the reasons mentioned above as soon as we become aware of the need for any changes. If the concertgoer does not object to the amendment to the General Terms and Conditions for Ticket Sales within six weeks after they have been communicated by us, consent shall be deemed to have been granted. The Foundation will inform the concertgoer in the email with which it sends the new version of the General Terms and Conditions for Ticket Sales of the concertgoer's right to object to the new version of the General Terms and Conditions for Ticket Sales and of the consequences if the concertgoer does not object within the six-week period. The Foundation's and the concertgoer's right to terminate the contract remains unaffected.

2. Opening Hours

2.1 Programmes and starting times

The Foundation's concert programmes and their starting times are advertised in the Philharmonie's box office foyers (“Philharmonie”), the season brochure and on the Foundation's website www.berliner-philharmoniker.de (“website”). Please note that changes may occur for artistic or organisational reasons. We will inform you about such changes on the website.

2.2 Admission prices, administrative charges

The Foundation publishes the applicable ticket prices for concerts and other own events in the Philharmonie (collectively “tickets”) and the charges incurred for the processing of ticket orders (“administrative charges“) in the season brochure and on the website and announces them at the box office in the Philharmonie (“box office”).

2.3 Limitation of the ticket offer

The Foundation reserves the right to issue for individual events a maximum of four tickets per purchaser and event.

2.4 Start of advance booking

The Foundation provides information about the start of advance booking in the annual season brochure and on the website.

2.5 Ticket sales, modes of payment and delivery of tickets

Concertgoers can buy tickets in advance online from the website, by telephone, in writing by email or fax, and at the box office in the Philharmonie. In addition, tickets will be on sale at the box office on the evening.

2.5.1. Ticket sales: online

Tickets can be purchased via the website from the start of advance booking.

The prices of the tickets and the administrative charge are shown on the website and are displayed to the concertgoer on the overview page before the order is placed.

Contracts via the website are concluded in German and English. The General Terms and Conditions for Ticket Sales can be viewed and saved as a PDF at https://www.berliner-philharmoniker.de/en/agb/. Concertgoers are also permitted to print these.

The presentation of the tickets on the website is not a binding offer to conclude a contract by the Foundation, but an invitation to submit purchase offers by the concertgoer. The concertgoer can select tickets by first placing the tickets in the shopping basket without obligation. The concertgoer is then asked to enter their personal and payment details. The concertgoer only makes a binding offer to conclude a contract by clicking the „buy now“ button. Before that, the data of the purchaser's order are displayed again on an overview page and can be altered using the correction aids provided for this purpose.

The Foundation will confirm the execution of the concertgoer's order immediately by email (“order confirmation”). With the order confirmation, we accept the contract offer of the concertgoer and a contract between us and the concertgoer is concluded. The order confirmation will not be stored by us. The order confirmation can no longer be accessed online after completion of the order process.

We accept credit cards (Visa, Mastercard, American Express) and PayPal as modes of payment. When paying by credit card, you must provide us with the card number, the card verification number and the expiry date of the credit card and enter this data online. The credit card will be debited upon conclusion of the contract.

2.5.2. Ticket sales: by phone

Tickets can be purchased by telephone from the start of advance booking during the times listed below on +49 30 254 88 999:

Mon - Fri 09:00 - 16:00 (during the season)
Mon - Fri 09:00 - 16:00 (outwith the season)

On the first day of the advance booking period, tickets can only be paid for by credit card (Visa, Mastercard, American Express). In this case, the contract is concluded by telephone. Your telephone order constitutes an offer to conclude the purchase contract. The contract is concluded through the declaration of acceptance by the employee of the Foundation. When paying by credit card, you must provide us with the card number, the card verification number and the expiry date of the credit card. The credit card is debited when the contract is concluded by telephone.

On the following days, you can either pay by credit card (Visa, Mastercard, American Express) or pay in advance by bank transfer, unless there are less than 14 days between the order and the concert, in which case you can only pay by credit card. If you choose payment in advance by bank transfer, you will receive a binding offer from us in response to your order by email or post, enclosing an invoice, in which the tickets ordered, the prices and a payment period of fourteen (14) days are shown. By paying for the tickets offered within the payment deadline, you accept the offer and the contract between you and us is concluded. If the invoice amount is not credited to our account within the payment period, we will put the tickets back on sale.

From 14 days before the respective concert, advance payment by bank transfer is no longer available to the concertgoer.

2.5.3. Ticket sales: in writing

Written ticket requests will be processed in the order in which they are received from the start of the advance booking period. There is no entitlement to processing in the order of receipt. Please send your ticket orders by email to: tickets@berliner-philharmoniker.de or by fax to: 030/254 88 323.

Based on your ticket orders, we will send you a binding offer either by email or by post, enclosing an invoice, showing the available tickets, the prices and a payment deadline of fourteen (14) days. By paying for the tickets offered within the payment deadline, you accept the offer and the contract between you and us is concluded. You can pay by credit card (Visa, Mastercard, and American Express) and in advance by bank transfer, unless there are less than 14 days between the order and the concert, in which case you can only pay by credit card. When paying by credit card, you must provide us with the card number, the card verification number and the expiry date of the credit card by telephone. If the invoice amount is not paid within the payment period, we will put the tickets back on sale.

2.5.4. Ticket sales at the box office in the Philharmonie

Tickets can also be purchased at the box office in the Philharmonie (“box office”). The buyer must check the correctness of the tickets and the change immediately upon purchase.

Advance booking

The current opening hours of the box office can be found on our website. The Philharmonie box office remains closed during the summer break.

No waiting numbers are issued for advance booking of tickets at the Philharmonie. Severely disabled persons with official documentation can be served preferentially. Please follow the instructions of the staff on site.

Evening box office

The box office opens at least one hour before the start of the event. Only tickets for the evening's event will be available at the box office. Advance booking for other concerts is not possible.

2.5.5. Administrative charges

If tickets are ordered in writing, by telephone or online, an administrative charge is levied per ticket. Excluded are U30 tickets (see section 2.8) and tickets for the Foundation's family concerts. No refund of administrative charges will be made in the event of ticket returns.

2.5.6. Warranty rights

Statutory warranty rights apply.

2.5.7. Right of revocation

Concertgoers who purchase tickets do not have a right of revocation pursuant to § 312g para. 2 no. 9 BGB (German Civil Code) even if they have purchased the tickets online, by telephone or in writing by letter or fax. The subject of the contract concluded between you and us is a service from the area of leisure activities which is provided at a specific time. The statutory revoccation rules in distance selling do not apply to these. This means that the concertgoer's order is binding in accordance with these General Terms and Conditions upon receipt of the order confirmation. The purchase of gift vouchers is different (see section 2.13. below).

2.5.8. Dispatch and collection of tickets

Insofar as the concertgoer has purchased the tickets online, by telephone or in writing, the following options are available to the concertgoer for receiving the tickets:

Postal delivery

Tickets can be sent by post up to seven (7) days before the respective concert if sent within Germany and up to twenty (20) days before the respective concert if sent abroad. The tickets will be sent after receipt of payment. The delivery time for the ticket(s) you order is approximately one (1) to three (3) working days within Germany, depending on Deutsche Post. The delivery times for tickets sent abroad vary depending on the country of destination. The length of the delivery time can be found on the regularly updated information page of Deutsche Post (“Länderinformationen und internationale Brieflaufzeit“). The website can be accessed via the following link: https://www.deutschepost.de/de/b/briefe-ins-ausland/laenderinformationen.html (as of October 2020). The delivery time of your ticket order corresponds to the „delivery time orientation“ stated on the website of Deutsche Post for the respective country of destination. The costs for postal delivery are 3,50 Euro in Germany and 6 Euro in other countries.

Mobile ticket

During the ordering process, you have the option of receiving your ticket as a mobile ticket by ticking the corresponding box. We will then send you your ticket in electronic form by email. You can print out the ticket yourself. It is only readable and valid if it is printed on an A4 sheet. Alternatively, you can present the ticket on your mobile device in electronic form at the entrance. You may not reproduce or modify the mobile ticket. The mobile ticket can only be used once. For this purpose, the ticket code is electronically validated by scanner at the entrance. We are entitled to deny access to the concert to the holder of a print@home ticket or mobile ticket whose code has already been validated.

Collection at the box office

Paid tickets can be collected at the box office. No refund of the purchase price is possible for uncollected tickets.

2.6 Podium seats, special seats and standing room tickets

If available, podiums and special seats (additional seating, galleries) will be sold two (2) working days before the first concert of a concert series. Tickets are sold exclusively at the box office.

If standing room tickets are offered, they can only be purchased on the day of the concert, no earlier than one hour before the start of the concert. Only one card is issued per ticket buyer.

People with disabilities can order tickets for the wheelchair positions or for all other seats by telephone, in person or in writing. The purchase of an admission ticket for people with disabilities requires that a valid severely disabled pass is presented when the tickets are ordered, or at the latest when the tickets are collected. If the disabled person has a customer account with the Foundation, the one-time presentation of the severely disabled pass is sufficient.

2.7. Concessions

2.7.1. Concessions for concertgoers under the age of 30

The Foundation provides a contingent of discounted tickets („U30 tickets“) for each concert for concertgoers under 30 years of age at a fixed price of 15 euros in the main auditorium and in the Chamber Music Hall. These U30 tickets can be purchased online and at the box office. The U30 tickets are not transferable. The concertgoer must prove entitlement to the U30 ticket upon admission to the Philharmonie by presenting his or her identity card or proof of age. If proof cannot be provided, the difference to the normal price for the concert ticket must be paid.

2.7.2. Berlinpass

For holders of the Berlinpass, tickets for 3 euros are available at the box office subject to availability.

2.7.3. People with disabilities

People with a disability receive a free ticket for their accompanying person on presentation of their disabled pass (category B).

2.7.4. Wheelchair users / guide and assistance dogs

A limited number of spaces are available for wheelchair users. Wheelchair users are only entitled to a barrier-free seat if they have registered their need for one before purchasing a ticket and we have confirmed availability. The taking along of guide and assistance dogs must also be declared before purchasing a ticket, as not all seats are suitable for taking dogs.

2.8. Transfer of tickets

The concertgoer is entitled to pass on his/her tickets to another person. However, if the concertgoer has purchased a ticket at a reduced price, he/she may only pass his/her tickets on to a person who is also entitled to benefit from the reduction. We reserve the right to check eligibility for the discount.

2.9 Return and exchange of concert tickets

2.9.1 No return or exchange

We will not take back or exchange tickets that have been sold. No replacement will be provided for forfeited concert tickets.

2.9.2 Changes of programme, performers and venue

The Foundation reserves the right to make changes to the programme, the performers and the venue for artistic and organisational reasons.

We keep you informed about our concert programmes and other events on our website, where we provide information about possible changes to the programme, the performers or the venue.

Changes to the programme, performers or venue do not entitle the ticket holder to return or exchange tickets.

2.9.3 Cancellation and curtailment of concerts

The Foundation may be forced to cancel or curtail a concert or other event in individual cases. This is particularly, but not exclusively, possible if a participating soloist or conductor is prevented from performing, falls ill or dies and no replacement is available, or the performance of the event is impossible for reasons of reverence:, if state security or health authorities (e.g. due to the danger of a terrorist attack or a pandemic) advise against or prohibit the performance or continuation of the event in order to protect concertgoers, or if other events and circumstances beyond the reasonable control of the Foundation, which could not have been foreseen, avoided or overcome even with the utmost, reasonably expected care by the Foundation (so-called „force majeure“, e.g. storms, earthquakes, floods, fire, war, strikes, external operational disruptions - such as power failures - or official bans) make it impossible to hold or continue the event.

If a concert has to be cancelled, we will endeavour to offer you a replacement concert. If you do not accept the offer within the period stated in the offer, we will put the tickets for the replacement concert on sale. If the offer of a replacement concert is not possible or if you do not accept the offer to attend the replacement concert, we will refund the ticket price. No further claims may be made by the concertgoer if the Foundation is not responsible for the reason for the cancellation or termination of the event. The statutory regulations entitling the Foundation to cancel or discontinue an event remain unaffected.

2.10. Resale of tickets

The professional and commercial resale of tickets is not permitted. The offering of tickets on the Philharmonie grounds is prohibited.

2.11. Late admission, seating

After the start of the event, concertgoers may be granted admission. Admission is at the discretion of the venue staff. There is no entitlement to the previously purchased seat. The concertgoer does not have a right to late admission. As a rule, in consideration of the artists and other concertgoers, late admission is only possible during the concert interval.

It is not permitted to take a seat other than the one designated on the ticket. If a concertgoer moves without justification to a seat for which he or she would have had to pay a higher admission price, the Foundation may demand that the concertgoer pay the difference between the higher admission price and the admission price he or she paid, direct the concertgoer to the seat designated on his or her ticket, or expel him or her from the performance.

2.12. Gift vouchers

2.12.1. Purchase of gift vouchers

The Foundation offers gift vouchers that can be used as a means of payment for the purchase of tickets (“gift vouchers“). The gift vouchers can be purchased online on the website, in writing, by phone or at the box office. Clause 2.5 shall apply accordingly to the sale. The amount of the gift vouchers can be freely chosen between 5 and 400 euros.

2.12.2. Gift voucher conditions

The gift voucher can be used within the limits of availability. There is no entitlement to certain events or seats. More than one gift voucher can be used for one order. The validity of a gift voucher is three years, starting from the end of the year in which the voucher was issued. A payout or partial payout of the voucher amount is not possible. If the voucher is partially redeemed, a new voucher will be issued for the remaining value.

2.12.3. Right of revocation

Concertgoers who are consumers and purchase gift vouchers have a statutory right of revocation, which we inform about in the revocation policy available at https://www.berliner-philharmoniker.de/en/agb/.

2.13. Online dispute resolution and consumer arbitration board

The EU Commission provides an internet platform for online dispute resolution (so-called “ODR platform”). The ODR platform serves as a contact point for the out-of-court settlement of disputes arising from or in connection with online sales contracts. The OS platform is currently available via the following link: http://ec.europa.eu/consumers/odr/. As a first point of contact, we are available at info@berliner-philharmoniker.de. We are neither willing nor obliged to participate in dispute resolution proceedings before consumer arbitration boards.

2.14 Cloakroom

Concertgoers can use the cloakrooms in the foyers of the Philharmonie free of charge. Items handed in are insured against loss as per the displayed insurance conditions. The bringing of disruptive objects, in particular bulky items of luggage (e.g. backpacks etc.), as well as animals into the auditorium of the Philharmonie is prohibited. In the event of infringement, our domiciliary rights may be exercised.

2.15. Lost and found items

Objects of all kinds found in the Philharmonie are to be handed in at the Foundation's lost property office (Chamber Music Hall reception). You can report the loss of items at our lost property office.

2.16. Domiciliary right

The Foundation reserves the right to deny concertgoers admission to a concert or to expel them from an ongoing event or from the building. This applies in particular, but not exclusively, in the following cases:

  • if there are concrete indications that the concertgoer could disturb the event or harass other concertgoers;
  • if the concertgoer disrupts an ongoing event, harasses other persons or has taken a seat for which he/she cannot produce a valid ticket;
  • in the event of obstruction or disruption to ticket sales or harassment of the audience in the foyers of the Philharmonie; or
  • in the event of serious or repeated violations of the General Terms and Conditions for Ticket Sales.

The instructions of the staff must be followed.

2.17. Visual and audio recordings

The making of visual and audio recordings of any kind by concertgoers at concerts or other events is prohibited for reasons of copyright and/or personal rights. Outside of events, photographs may be taken on the premises of the Philharmonie exclusively for private and non-commercial purposes.

2.18. Consent to the making and publication of images

We regularly make photo, film and video recordings or TV recordings of concerts (collectively “recordings“). These recordings are used for the following purposes:

  • for the announcement of concerts organised by the Foundation, in whatever medium (print, digital, video, television, etc.), in particular on flyers, posters, in newspapers and magazines, on the website as well as on social networks, etc.;
  • for publications of the Foundation, in whatever medium (print, digital, video, television, etc.), in particular for magazines (including the magazine of the orchestra of the Berliner Philharmoniker), programme booklets, brochures, book volumes, annual reviews, etc., including the promotion of such products;
  • for our press and public relations work, including the use of the recordings on the website, the Digital Concert Hall (www.digitalconcerthall.com), as well as on social networks, social media channels, newsletters, apps, etc.;
  • for live and on-demand streaming, without permanent download (e.g. in the Digital Concert Hall, via mobile apps).
  • for the live broadcasting of concerts on television, including the subsequent making available to the public in the broadcasters' media libraries; and
  • for archiving purposes, both in analogue and digital form.

The recordings are made either by ourselves or by accredited third parties. Insofar as the recordings depict you in a recognisable manner, by purchasing your admission ticket you agree that we may publish and distribute the recordings for the aforementioned purposes or have them published and distributed by third parties (e.g. our subsidiary Berlin Phil Media or broadcasting companies).

2.19. Liability

In the event of intent or gross negligence on the part of the Foundation or our representatives or vicarious agents, the Foundation shall be liable pursuant to the statutory rules. The Foundation shall only be liable for negligent conduct in the event of a breach of cardinal obligations, i.e. essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the concertgoer regularly relies and may rely, and this shall be limited to foreseeable, typically occurring damage.

The Foundation's liability for culpable injury to life, limb or health, for the assumption of a guarantee, for fraudulently concealed defects and liability under the Product Liability Act shall remain unaffected.

Unless otherwise expressly regulated above, the Foundation's liability is excluded.

The above provisions apply accordingly to the liability of the Foundation's legal representatives or vicarious agents if claims are asserted directly against them.

Any statutory liability privileges in favour of the Foundation, e.g. according to §§ 7 to 10 of the German Telemedia Act (TMG), remain unaffected.

2.20. Data protection

When collecting, processing and using your personal data, we strictly adhere to the legal provisions of the applicable data protection law, in particular the European General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG). You can find more information on data processing, storage duration and your rights in our data protection declaration www.berliner-philharmoniker.de/en/privacy.

2.21 Final provisions

The law of the Federal Republic of Germany shall apply with the exception of the UN Convention on Contracts for the International Sale of Goods. This choice of law shall only apply to the extent that the concertgoer is not thereby deprived of mandatory applicable consumer protection provisions of the state in which the consumer has his habitual residence at the time of his order.

If the concertgoer is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising between the concertgoer and the Foundation from the contract shall be Berlin. If the concertgoer is domiciled outside the territory of the Federal Republic of Germany, Berlin shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the concertgoer's professional or commercial activity.

3. General terms and conditions for the sale of flex packages and subscriptions

The General Terms and Conditions for the Sale of Tickets and Gift Vouchers apply to the sale of flex packages and subscriptions (see clause 2). These are supplemented by the following special provisions.

3.1. Flex packages

3.1.1 Combination of tickets in a package

Concertgoers can purchase packages of tickets for three, five or nine concerts at a time (“flex packages”). Concerts in the main auditorium, and concerts in the chamber music hall can be combined.

3.1.2 Prices and concessions

The price of the flex package is the price of the selected individual tickets including administrative charges minus a discount, the amount of which is stated in the season brochure and on the website.

3.1.3 Advance booking, selection of concerts

Flex packages can only be purchased online. Some concerts are excluded from the package sale. For details, see the information about the respective concert on the website and in the season brochure. Only limited quotas are available for flex packages. Once these are exhausted, you can only buy individual tickets.

3.2. Subscriptions

3.2.1. Persons

Subscriptions are in principle only allocated to natural persons.

3.2.2. Scope of the subscription

The subscription includes a certain number of events per season, with a fixed seat.

3.2.3. Subscription price

The Foundation publishes the current subscription prices of the tickets in the season brochure and on the website. The subscription price includes the ticket price for the subscription and the administrative charges.

3.2.4. Purchase of a subscription

Subscriptions can be purchased online via the website or ordered by telephone, in person at the subscription office or in writing (also by email) at the subscription office.

Phone: +49 30 254 88 999 or +49 30 254 88 323
Email: abo@berliner-philharmoniker.de

Postal address: Berliner Philharmoniker Foundation, Subscription office, Herbert-von-Karajan-Str.1, 10785 Berlin
Subscription office: Potsdamer Straße 58, 10785 Berlin

The General Terms and Conditions for the Sale of Tickets and Gift Vouchers, in particular clause 2.5.1, shall apply accordingly to the online sale of subscriptions.

In the case of orders placed by telephone or in writing, you will receive a binding offer of a written subscription contract from us by email or post after the order has been placed, with details of the seats and an exact description of the subscription series that is the subject of the subscription. We ask you to sign the written subscription contract and return it to us by email or by post. Upon receipt of the signed contract by us, the contract between you and us comes into effect.

When ordering in person at the subscription office, you can choose to sign the subscription contract on site or receive the contract by email or post. In any event, the contract shall be concluded upon receipt by us of the signed copy of the contract.

3.2.5. Modes of payment, term of payment

The subscription can only be paid by credit card (Visa, Mastercard, American Express) when purchasing on the website, by credit card (Visa, Mastercard, American Express) when ordering by telephone, in writing or in person, by prepayment via bank transfer or SEPA direct debit.

If you choose the SEPA Direct Debit payment method, you pay by letting us collect the price of the tickets. To do this, you provide us with a SEPA direct debit mandate. We will inform you of the date on which your account will be debited when we send you the programme preview and 14 days in advance by email (so-called „pre-notification“).

The subscription fee must be paid in advance by 1 July of the year for the following concert season. If the subscription is paid by direct debit, the account will be debited on 1 July of the year, but not before the deadline of the prior information. If you pay by credit card (Visa, Mastercard and American) or in advance by bank transfer, we will issue an invoice which must be paid by 1 July of the year.

3.2.6. Ticket dispatch

Subscription tickets for the upcoming season will be sent out after 20 August, but no later than two weeks before the first concert in the respective subscription series.

3.2.7. Exchange and returns

For changes to the programme, performers and venue, cancellation and curtailment of individual events as part of a flex package or subscription, the regulations from the General Terms and Conditions for the Sale of Tickets and Gift Vouchers (clause 2) shall apply. Otherwise, the subscription remains unaffected.

3.2.8. Cancellation and renewal of the subscription

Both parties may cancel the subscription in writing (email is sufficient) by 15 June of each year.  If the subscription is not cancelled within this period, it will automatically be renewed for another season.

Both the Foundation and the concertgoer also have the right to terminate the subscription without notice for good cause. For us, such an important reason exists if serious or repeated violations of the General Terms and Conditions by the concertgoer make it unacceptable for us to continue the subscription. This applies in particular, but not exclusively, if the concertgoer repeatedly disrupts or otherwise impairs the performance of the concert events. In this case, the concertgoer must immediately return the tickets for the remaining concerts to the Foundation. Upon return, the price of the subscription will be refunded pro rata.

3.2.9. Resale of subscription tickets

The professional and commercial resale as well as the offering of subscription tickets on the grounds of the Philharmonie is prohibited.

3.2.10. Change of name, address, bank details

The concertgoer is obliged to inform the subscription office immediately in writing (email will suffice) of any changes of name, address and bank details.

3.2.11. Loss of subscription tickets

If the concertgoer loses a ticket, we will issue a replacement ticket at the box office upon presentation of proof of identity and payment of an administrative charge of 3.00 euros. In this event, the original ticket is no longer valid.

As of: 9 December 2020


General Terms and Conditions for Online Tours
Berliner Philharmonie gGmbH

Below you will find the General Terms and Conditions of the Berliner Philharmonie gGmbH for online tours ("General Terms and Conditions for Online Tours").

1. Scope

1.1. General information

The General Terms and Conditions for Online Tours regulate the legal relationship between the Berliner Philharmonie gGmbH ("organiser" or "we") and the participants of online tours of the Philharmonie Berlin (for reasons of readability hereinafter uniformly and collectively referred to as "participants" or "you"). Deviating or supplementary terms and conditions of the participant shall not apply even if we do not expressly object to their validity.

1.2 About the organiser

The organiser is represented by Frank Kersten and has its registered office at the following address

Berliner Philharmonie gGmbH
Herbert-von-Karajan-Straße 1
10785 Berlin
Tel.: +49 (0)30 254 88 – 0

1.3. Concept of the consumer

Some provisions of the General Terms and Conditions for Online Tours only apply to participants if they are consumers within the meaning of § 13 of the German Civil Code (Bürgerliches Gesetzbuch, BGB). The participant is a consumer insofar as the purchase of the tickets cannot be predominantly attributed to his/her commercial or self-employed professional activity.

1.4 Validity of the General Terms and Conditions

The General Terms and Conditions for Online Tours in the version valid at the time of conclusion of the contract shall apply to participation in the online tours.

1.5 Contract language

We conclude contracts in German and English. The General Terms and Conditions for Online Tours can be viewed and saved as a PDF at berliner-philharmoniker.de/en/agb. Participants are also permitted to print these.

2. Online guided tours

2.1. Online tour, starting times and duration

The online guided tours of the Berlin Philharmonie ("Philharmonie") are conducted live by a guide commissioned by the organiser using a video conferencing programme provided by Zoom Video Communications, Inc.  ("Zoom"). The content, procedure, starting times and duration of the online tours will be announced on the website berliner-philharmoniker.de/online-tours ("website"). Please note that changes may occur for organisational reasons. Any changes will be announced on the website.

2.2. Technical requirements

With the purchase of a ticket (see point 3.), the participant is entitled to take part in the online tour. The participant can take part in the online tour by activating the link he/she receives after completing the ticket purchase ("participation link"). The device and system requirements necessary for participation in the online tours are available at berliner-philharmoniker.de/online-tours. Access is via the Zoom desktop client, a mobile app from the provider Zoom available in the usual app stores or the participant's internet browser. The terms of use and data protection provisions available at zoom.us/trust apply to the use of Zoom's services.

3. Purchasing a ticket

3.1. Ticket sales

Tickets can be purchased via the website. The prices of the tickets result from the presentation on the website and are displayed to the participant on the overview page before placing his/her order.

3.2 Order confirmation, participation link as electronic ticket

After completing the order, the participant will receive an order confirmation by email with the participation link. As an electronic ticket, this participation link entitles you to take part in the online tour. Participation is limited to one end device.

3.3 No returns and no exchanges

Tickets sold cannot be returned or exchanged. No replacement will be provided for forfeited tickets.

4. Warranty

The organiser accepts no responsibility for the functionality of the internet access and the applications, internet browsers or end devices used by the participant. In all other respects, statutory warranty rights shall apply.

5. Recordings

The organiser does not make any recordings, clips or screenshots of the online tours. Recordings, clips or screenshots of the online tour by participants are prohibited.

6. Liability

In the event of intent or gross negligence on the part of the organiser or our representatives or vicarious agents, the organiser shall be liable in accordance with the statutory regulations. The organiser shall only be liable for negligent conduct in the event of a breach of cardinal obligations, i.e. essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the participant regularly relies and may rely, and this shall be limited to foreseeable, typically occurring damage.

The liability of the organiser due to culpable injury to life, body or health, due to the assumption of a guarantee, for fraudulently concealed defects as well as the liability according to German product liability law remain unaffected.

Unless otherwise expressly regulated above, the liability of the organiser is excluded.

The above provisions shall apply mutatis mutandis to the liability of the organiser's legal representatives or vicarious agents if claims are asserted directly against them.

Any statutory liability privileges in favour of the organiser, e.g. according to §§ 7 to 10 of the German Telemedia Act (Telemediengesetz, TMG), shall remain unaffected.

7. Data protection

When collecting, processing and using your personal data, we strictly adhere to the legal provisions of the applicable data protection law, in particular the European Data Protection Regulation (GDPR) and the German Federal Data Protection Act (Bundesdatenschutzgesetzes, BDSG). Further information on data processing, storage duration and your rights can be found in our privacy policy (berliner-philharmoniker.de/en/privacy/).

8. Final provisions

8.1 Applicable law

The law of the Federal Republic of Germany shall apply with the exception of the UN Convention on Contracts for the International Sale of Goods. This choice of law applies only to the extent that the participant is not thereby deprived of mandatory applicable consumer protection provisions of the state in which the consumer has his or her habitual residence at the time of purchasing the ticket for the online tour.

8.2 Applicable law

If the participant is a merchant, a legal entity under public law or a special fund under public law with its registered office in the territory of the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising between the participant and the organiser from this contract shall be Berlin. If the participant is domiciled outside the territory of the Federal Republic of Germany, Berlin shall be the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the professional or commercial activity of the participant.

As of 20.04.2021