Everything you need to know at a glance

Guidelines for your concert visit

(Photo: Heribert Schindler)

We look forward to welcoming you back to the Philharmonie Berlin soon. On these pages we have put together for you the most important information about concert attendance. Before booking your tickets, please take note of the regulations to be observed to contain the corona pandemic when attending a concert. So that you know what to expect, here we present our distancing and hygiene guidelines for your concert visit. Please observe them to protect yourself and others from infection with the corona virus.


Concert attendance

Masks must be worn throughout the building until the concert begins. This can be removed during concerts until 31. October. From 1 November, masks will be mandatory throughout the building, including during the concert. Please bring your own mouth and nose covering.

Please adhere to the admission requirements that you can find on your ticket. No late- or re-entry is permitted.

Entrances

Follow the coloured paths of our route guidance system.

Map

Use the disinfectant dispensers.

Always cough and sneeze in the crook of your arm.

Keep at least 1.5 m away from other people.

Cloakrooms are not available.

Jackets and bags (no larger than 21cm x 30cm [approx 8 x 12 inches]) may be taken into the concert hall.

There are only a few lifts available. Use the stairs if possible.

For concerts up to and including 31 October, we will allocate you a seat on site in the order of your arrival.

There is no interval.

Before and after the concert, a limited range of refreshments will be available in the outdoor area in front of the Potsdamer Straße entrance.

Persons with symptoms of illness and people who have been in contact with COVID-19 patients within the last 14 days may not enter the Philharmonie.


Useful information about current concert operations

What if I am ill or feel like I have a cold on the day of the concert?

Anyone who has cold symptoms should stay at home – no matter how severe the symptoms are. People who have had contact with a Covid-19 sufferer in the past 14 days are also not permitted to attend concerts in the Philharmonie Berlin.

Do I have to wear a mask?

Yes, during your visit to the Philharmonie Berlin you must wear a mask for the protection of other guests. Up to and including 31 October, the mouth and nose covering may be removed at the beginning of the concert once all guests have taken their seats. After the end of the event, the mask must be put back on while seated and before leaving the hall. From 1 November, the mandatory wearing of masks will also apply during the concert due to the change in the seating plan. Please remember to bring a mouth and nose covering with you. Plexiglas protection (face shield) is not accepted as an equivalent alternative to a mouth and nose covering.

What is accepted as mouth-nose covering and what is not?

We accept all textile masks covering the mouth and nose area. These include disposable masks, medical masks and home-made masks. Plexiglass Protection (face shield) is not accepted as an equivalent alternative.

Do I have to follow the distancing rules?

Yes. To protect against infection, you must keep a distance of 1.5 m from other concert guests. This applies when entering the Philharmonie Berlin, in the auditoriums of the Philharmonie, in the sanitary facilities, and when leaving the auditoriums after the concert. To make this work smoothly, we have developed a route guidance system. Until 31 October, members of the same household are exempt from the distancing rules and are allowed to sit next to each other. From 1 November there will be a new chessboard-patterned seating plan, with one seat between each person.

How does the seating arrangement work?

Until 31 October, your concert ticket guarantees a seat within the block you booked. To avoid encounters with other guests, you will be seated in the block in the order of arrival. You may not change the seats you have been allocated.  The instructions of the venue staff must be followed at all times. From 1 November you can once again book specific seats as usual.

Can I sit next to my partner?

Members of the same household are exempt from the distancing rules until the end of October and can sit next to each other in the concert if you book the corresponding seats. From 1 November, we are changing the auditorium plan according to the guidelines of the Berlin Senate and will be able to seat our concert guests in a chessboard pattern. This means that there is always an empty seat between people.

I would like to attend a concert with a person from another household. Why can’t we sit next to each other?

The current distancing rules stipulate that people from different households must keep at least 1.5 m distance from each other. This also applies to attending a concert. In this case, please book two single seats.

What if I don’t follow the rules?

Visitors who do not comply with the regulations can be removed from the event. In this case there is no right to a refund of the ticket price.

What measures is the Philharmonie Berlin taking to make sure concerts are safe?

In recent months, we have taken measures to ensure the best possible health protection for all visitors, artists and employees:

  • Our seating capacity in the auditoriums has been reduced in order to be able to implement the distancing specifications. 
  • The route guidance system has been designed in such a way that it minimises encounters with other concertgoers.
  • Floor markings are used to indicate the safety distance of 1.5 m.
  • We do not provide contact-related services such as cloakroom service or the sale of programme booklets.
  • Admission controls are contactless – we scan your ticket from a safe distance.
  • The air conditioning in our concert halls is operated with 100% fresh air. The frequency of cleaning in the auditoriums has been increased.
  • The cleaning and disinfection of heavily frequented areas and so-called high touch points such as handrails and door handles will be intensified, especially during events.
  • We also provide hand sanitisers throughout the building.

We ask you to observe the hygiene regulations in order to protect yourself and others from a corona infection.

Why can’t I buy concert tickets for the whole season?

Concert tickets for the rest of the season will not go on sale until we have a reliable idea of the conditions under which we can hold our events. It is currently planned to publish the programmes for the next two months around one month in advance.

How does the Philharmonie Berlin ensure good air quality in the auditoriums?

Good ventilation prevents infections. The air conditioning in our concert halls is operated with 100% fresh air.

What happens if my booked performance is cancelled?

If a performance is cancelled, you will get your money back.

What do I have to be aware of when visiting the Philharmonie Berlin?

In order to ensure a safe and responsible concert visit, the following hygiene rules currently apply:

  • Please maintain the minimum distance to other guests at the entrance and on all routes in the building.
  • To reduce the risk of infection, masks are mandatory during your visit to the Philharmonie Berlin – at the entrance, in the corridors, in the toilet area and on the way out. Please remember to bring a mouth and nose covering with you. Plexiglas protection (face shield) is not accepted as an equivalent alternative to a mouth and nose covering. For concerts in September and October, this may be removed at the beginning of the concert when all guests have taken their seats. From November, masks are also mandatory during the concert.
  • Please use the disinfectant dispensers that are available throughout the building.
  • Audience numbers are limited to comply with the distancing rules.
  • Please adhere to the admission requirements that you can find on your ticket.
  • Please go directly to your seat after admission, and to avoid encounters with other guests, please do not spend time in the foyers.
  • The route guidance system has been designed in such a way that it minimises encounters with other concertgoers. Late-comers will not be admitted. Follow the coloured routes of our guidance system. o Please follow the signs at the venue and the instructions and announcements of the service personnel.
  • No cloakrooms are available. Jackets and bags (no larger than 21cm x 30cm / approx. 8 x 12 inches) may be taken into the concert hall.
  • There are fewer lifts available than usual. Please use the stairs if possible.
  • For concerts up to and including October, you will be seated by us in the block you have booked. You may not change seats: We collect your contact details on site.
  • Until the end of October, seats directly adjacent to each other may only be occupied by two people from the same household. From November, there must be one empty seat between people
  • A limited range of refreshments will be available in front of the Potsdamer Straße entrance.
  • The concerts take place without an interval and usually last between 60 and 90 minutes.
  • No admission after the concert has begun. Due to current procedures, late-comers cannot be admitted. If you leave the hall during the concert, it is not possible to re-enter.
  • We are currently unable to offer any concert introductions.
  • Anyone with symptoms of illness or who has been in contact with COVID-19 patients within the last 14 days is not allowed to enter the Philharmonie.

You can download the most important information for your concert visit here:

Tickets

Concert visit

Map

May I give my tickets to someone else?

If you are unable to attend at short notice, you can give your ticket to another person. Please note that two adjacent seats may only be occupied by people of the same household. If necessary, you must pass on the contact details of the new ticket holders to the public health department.

If you are unable to attend at short notice, you can give your ticket to another person. If necessary, you must pass on the contact details of the new ticket holders to the public health department.

Are there concert introductions?

Concert introductions cannot take place at present.

Are bars open during the interval?

Since we are currently performing the concerts without an interval, bars will not be open during this time. However, before and after the concerts, a limited range of refreshments will be available in the outdoor area in front of the Potsdamer Straße entrance.

Is there a cloakroom?

There are no cloakroom facilities at the moment. You can take your jacket and bags no larger than A4 size (21cm x 30cm / approx 8 x 12 inches) with you into the auditorium.  

How long do the concerts last?

All concerts take place without a break and last about 60-90 minutes.

Is there an interval?

All concerts take place without a break and last about 60-90 minutes.

Are the toilets open?

Yes, the toilets are open. In order to ensure compliance with the minimum distancing guidelines, access to the toilets in the public area is regulated. Please keep to our markings in order to maintain distancing.

When can I take my seat?

Your admission time and the relevant entrance to the Philharmonie Berlin can be found on your ticket. Please proceed immediately to the concert hall and do not spend time in the foyers.

Do I have to adhere to the admission information that is printed on my ticket?

We ask you to follow the information on your ticket. Only in this way can encounters with other people be minimised as far as possible.

Why are my personal contact details recorded?

In order that an infection chain can be identified and interrupted as quickly as possible in the event of a suspected case, we as organisers are obliged to record the contact details of all visitors. You will receive the corresponding form on site, which we will store safely for four weeks and then destroy. Since concert tickets for concerts starting in November are sold for specific seats, contact forms will then no longer be required.

In order that an infection chain can be identified and interrupted as quickly as possible in the event of a suspected case, we as organisers are obliged to record the contact details of all ticket buyers when they are purchased.

When does the pre-sale for the new programme start?

Advance ticket sales for the concerts in November and December:

  • Patrons and sponsors: 22 September 2020
  • Subscribers: 5 October 2020
  • Ticket sales for the general public: 11 October 2020

Advance ticket sales for the concerts in January and February:

  • Patrons and sponsors: 11 November 2020
  • Subscribers: 23 November 2020
  • Ticket sales for the general public: 29 November 2020

Advance ticket sales for the concerts in March and April:

  • Patrons and sponsors: 20 January 2021
  • Subscribers: 1 February 2021
  • Ticket sales for the general public: 7 February 2021

Advance ticket sales for the concerts in May and June:

  • Patrons and sponsors: 20 January 2021
  • Subscribers: 15 March 2021
  • Ticket sales for the general public: 21 March 2021

Before booking, please take note of the regulations for the containment of the corona pandemic, which are binding for concert attendance.

My question is not listed here. Who can I contact?

  • For questions regarding buying tickets and subscriptions, tel: +49 30 254 88-999 (Mon–Fri 09:00–15:00, from 24 Aug 2020 Mon–Fri 09:00–16:00h)
  • Telephone information about our concerts can be obtained by calling +49 30 254 88-132 and +49 30 254 88-301
  • For general information please call +49 30 254 88-0

This list is updated regularly.