Frequently Asked Questions

Season 2020/21

Useful information on the closure of the Philharmonie

How long will the Philharmonie Berlin remain closed?

On 14 January, the Senator for Culture and Europe, Klaus Lederer, together with the artistic directors of Berlin's state and private theatres, decided that theatres and opera houses in Berlin will remain closed until 31 March 2021.

How can I return my concert tickets for November and December?

Already purchased tickets will be refunded. Please use our return form for single tickets. It is also possible to contact us by email  stating your customer number, your bank details (IBAN) and all information on your ticket regarding concert date, seat and price.

Subscribers who have paid for their tickets by direct debit will automatically be refunded the respective amount. All others can use our return form for subscribers or contact the subscription office by email  stating the customer number, bank details (IBAN) and all information on the ticket regarding concert date, seat and price. For technical issues you can also contact us by telephone at +49 (0)30 254 88-999 (Mon-Fri 9 a.m. to 4 p.m). It is not necessary to return tickets.

The box office at the Philharmonie Berlin is closed until further notice.

Ticket holders for guest events should contact the respective organisers directly.

How can I experience concerts of the Berliner Philharmoniker despite the current closure of the Philharmonie?

  • The Berliner Philharmoniker will present their concerts as regular live streams in the Digital Concert Hall.
  • In addition, over 600 orchestra concerts covering more than ten years can be enjoyed in the archive of the Digital Concert Hall. Moreover, there are bonus videos from behind the scenes: interval conversations in which conductors and soloists are interviewed by orchestra members, conductor portraits and documentaries on the orchestra’s history as well as projects of the Education Programme of the Berliner Philharmoniker.

Why are the distances between musicians on stage so small?

Since the beginning of September, the orchestra has been regularly tested for SARS-CoV-2 in cooperation with the biotech company Centogene. Additionally, protective measures apply at the Philharmonie Berlin such as wearing a mouth and nose covering backstage until reaching one’s stand on stage, and thorough cleaning and disinfection of the stage after every rehearsal and concert. Because of the tests, the strict hygiene measures and the air conditioning in our halls, which is operated with 100% fresh air supply, our occupational health physician approved a stage distance of 1 metre between strings and 1.5 metres between winds.

When does the pre-sale for the new programme start?

Concert tickets for the rest of the season will not be made available for sale until we have a clear idea of the conditions under which we can hold our events. Please find below the planned pre-sale dates for concerts of the 2020/21 season. These dates might have to be changed at short notice due to decisions taken by the federal and state governments. You can find the latest information on our advance ticket sales on our website.

My question is not listed here. Who can I contact?

  • For questions regarding buying tickets and subscriptions, tel: +49 30 254 88-999 (Mon–Fri 9am–4pm)
  • Telephone information about our concerts can be obtained by calling +49 30 254 88-132 and +49 30 254 88-301
  • For general information please call +49 30 254 88-0

This list is updated regularly.

General

Lunch concerts

Due of the Corona Containment Ordinance the lunch concerts in the Philharmonie Berlin cannot take place at present.

Concert talks

Concert introductions cannot take place at present.

Cloakroom

There are no cloakroom facilities at the moment. You can take your jacket and bags no larger than A4 size (21cm x 30cm / approx 8 x 12 inches) with you into the auditorium.

Lost and found

May I have an autograph?

Autographs of the chief conductor or individual musicians are not kept in stock at the Philharmonie.

Tickets & subscriptions

Concessions

Concessions can be requested at the box office for each concert.

Visitors with disabilities (grade B) receive a free ticket in the same price range for an accompanying person.

Concert subscriptions

For detailed information on this season's subscription series, please refer to the following page: Subscription series

Gift vouchers for Berliner Philharmoniker Foundation concerts

You can buy gift vouchers for Berliner Philharmoniker Foundation concerts – a gift which will delight any music lover. You can determine the value of the voucher, and they are available from as little as 10 euros. Recipients can decide for themselves which concert they want to attend.

Vouchers can be purchased during advance sales periods from the box office of the Philharmonie, by telephone and in writing via our box office as well as online. When ordering online, you will immediately receive an e-mail 
with a PDF voucher. 

The vouchers can be redeemed as follows:

  • When buying tickets online by entering the voucher code (under the barcode)
  • By phone from our box office ( Phone + 49 30 254 88 999)
  • By e-mail to our ticket office
  • Directly on presentation at the box office in the foyer of the Philharmonie

Visiting the Philharmonie

Accessibility

Because of Hans Scharoun’s unique architecture, the Berlin Philharmonie and the Chamber Music Hall are listed buildings. As a result, accessibility is unfortunately not possible in all areas. More details can be found on our information page. The map below shows the position of disabled entrances.

Disabled Parking

The public parking areas on Herbert-von-Karajan-Str. (West of the Philharmonie) have a limited number of designated disabled parking spaces. We regret that the reservation of parking spaces is generally not possible.

Car parking

Limited metered parking is available in the grounds of the Philharmonie:

Every started hour3 Euro
Daily rate20 Euro
Lost ticket20 Euro
Overnight rate 6 pm - 5 am7 Euro
Sunday flat rate7 Euro 

 

Parking facilities are also available at the Sony Center (entrances on Ben-Gurion-Straße and Bellevuestraße), and in the Potsdamer Platz Arkaden (entrance to the parking garage on Reichpietschufer) and in the parking garage on Schöneberger Ufer.

Guided tours

Due of the Corona Containment Ordinance the guided tours of the Philharmonie cannot take place at the moment.

Film and sound recordings

Film and sound recordings are not permitted in the Philharmonie Hall.

Admission to the Philharmonie

Your admission time and the relevant entrance to the Philharmonie Berlin can be found on your ticket. This information is binding.