Frequently Asked Questions

Season 2020/21

FAQs about the restart

What if I am ill or feel like I have a cold on the day of the concert?

Anyone who has cold symptoms should stay at home – no matter how severe the symptoms are. People who have had contact with a Covid-19 sufferer in the past 14 days are also not permitted to attend concerts in the Philharmonie Berlin.

Do I have to wear a mask?

Yes, for your own protection and the protection of other guest, masks are compulsory during your time in the Philharmonie Berlin – at the entrance, in the corridors, in the toilet area and on the way out. Please remember to bring your own mouth and nose covering. This may only be removed at the beginning of the concert when all guests have taken their seats. When the concert finishes, you must put your mask on again while still sitting and continue to wear it until you have left the venue.

Do I have to follow the distancing rules?

Yes. To prevent infection you must always keep a distance of 1.5 metres to other people. This applies just as much when entering the Berlin Philharmonie as it does in the auditoriums, in the sanitary facilities and when leaving the building. We have developed a guidance system to ensure that this works efficiently. Members of the same household are exempt from the distancing rules.

Why can’t I choose a seat? How will the seats be allocated?

Your concert ticket guarantees a seat within the block you booked. To avoid encountering other visitors, you will be seated in the block in the order of arrival. The assigned seating may not be changed. The instructions of the venue staff must be followed.

Can I sit next to my partner?

Members of a single household are exempt from the distancing rules and can sit side by side at the concert if the appropriate seats are booked.

I would like to attend a concert with a person from another household. Why can’t we sit next to each other?

Current distancing rules stipulate that people from different households must keep a distance of at least 1.5 m from each other. This must also be observed during a concert visit. In such cases, please book two individual seats.

What if I don’t follow the rules?

Visitors who do not comply with the regulations can be removed from the event. In this case there is no right to a refund of the ticket price.

What measures is the Philharmonie Berlin taking to make sure concerts are safe?

In recent months, we have taken measures to ensure the best possible health protection for all visitors, artists and employees:

  • Our seating capacity in the auditoriums has been reduced in order to be able to implement the distancing requirements.
  • The routing is designed to minimise contact with others.
  • Markings are used to make the safe distance of 1.5 m visible to you.
  • We do not provide contact-related services such as catering, cloakrooms or box office.
  • Admission control is contactless – we scan your ticket from a safe distance.
  • The ventilation in all air-conditioned rooms is operated exclusively with fresh air supplied from outside and the cleaning frequency has increased.
  • The regularity of cleaning and disinfection of heavily frequented areas and so-called high touch points such as handrails and door handles will be intensified, especially during events.
  • Hand disinfectants are also provided throughout the building.

We ask you to observe the hygiene regulations in order to protect yourself and others from a corona infection.

Why are tickets only available for concerts up to and including October?

Concert tickets for the rest of the season will not go on sale until we reliably know the conditions under which we can hold our events from November onwards. Normal concert operations are unlikely before autumn.

What happens if my booked performance is cancelled?

If a performance is cancelled, you will get your money back.

What do I have to be aware of when visiting the Philharmonie Berlin?

In order to ensure a safe and responsible concert visit, the following hygiene rules currently apply:

  • Please maintain a minimum distance of 1.5 metres to other guests at the entrance and throughout the venue.
  • To reduce the risk of infection, masks are mandatory during your stay at the Philharmonie Berlin – at the entrance, in the corridors, in the toilet area and on the way out. Please remember to bring your own mouth and nose covering. This may only be removed at the beginning of the concert when all guests have taken their seats.
  • Please use the disinfectant dispensers that are available throughout the building.
  • In order to comply with the distancing guidelines, the number of spectators is limited.
  • The admission time indicated on your ticket and the specific entrance noted on it are binding.
  • Please go directly to your seat after admission and do not wait about in the foyers to avoid contact with other guests.
  • The routing is designed to minimize contact with others. Late admission is not permitted. Follow the coloured paths of our route guidance system.
  • Please follow the signs on site and the instructions and announcements of the service personnel.
  • There are no cloakrooms available. Jackets and bags (no larger than A4 size [21cm x 30cm / approx 8 x 12 inches]) may be taken into the auditorium.
  • There are fewer lifts available than usual. Please use the stairs if possible.
  • We will allocate you a seat in the block you have booked. You may not change seats. We will take your contact details on site.
  • Seats directly adjacent to each other may only be occupied by two persons from the same household.
  • Currently we do not provide any refreshments.
  • The concerts take place without an interval and usually last between 60 and 90 minutes.
  • Admission is no longer permissible once the performance has begun. Due to current procedures, latecomers are not allowed to enter. If you leave the auditorium during the concert, re-entry is not possible.
  • At present we cannot offer any concert introductions.
  • People with symptoms of illness and people who have been in contact with COVID-19 patients within the last 14 days are not permitted to enter the Philharmonie.

You can download the most important information for your concert visit here:

Tickets

Concert visit

Map

What do I have to consider when buying tickets for concerts from August to October?

The box offices in the Philharmonie Berlin are closed until further notice. Please book your tickets online or by phone at tel: +49 30 254 88-999 (Mo–Fr 09:00-15:00).

May I give my tickets to someone else?

If you are unable to attend at short notice, you can pass on your ticket. Please note that two adjacent seats may only be occupied by persons from the same household.

Are there concert introductions?

Concert introductions cannot take place at present.

Are there refreshments available?

Refreshments are currently not available.

Is there a cloakroom?

There are no cloakroom facilities at the moment. You can take your jacket and bags no larger than A4 size (21cm x 30cm / approx 8 x 12 inches) with you into the auditorium.  

How long do the concerts last?

All concerts take place without a break and last about 60-90 minutes.

Is there an interval?

All concerts take place without a break and last about 60-90 minutes.

Are the toilets open?

Yes, the toilets are open. In order to ensure compliance with the minimum distancing guidelines, access to the toilets in the public area is regulated. Please keep to our markings in order to maintain distancing.

When can I take my seat?

Your admission time and the relevant entrance to the Philharmonie Berlin can be found on your ticket. This information is binding. You have a 15-minute time window for admission. Please proceed immediately to the concert hall and do not wait around in the foyers.

Do I have to keep to the entrance and the time of admission as marked on my ticket?

The admission time indicated on your ticket and the entrance noted on it are binding.

Why are my personal contact details recorded?

In order that an infection chain can be identified and interrupted as quickly as possible in the event of a suspected case of infection, we as the organisers are obliged to record the contact details of all ticket users when tickets are purchased. You will receive an appropriate form for this on site, which we will hold in safekeeping for four weeks and then destroy.

When does the pre-sale for the new programme start?

From 10 to 16 August, our patrons, sponsors and subscribers have the exclusive opportunity to secure tickets for the concerts from August to October. The official advance sales for the general public begins on 17 August. Before booking, please take note of the regulations for the containment of the corona pandemic, which are binding for concert attendance.

My question is not listed here. Who can I contact?

  • For questions regarding buying tickets and subscriptions, tel: +49 30 254 88-999 (Mon–Fri 09:00–15:00, from 24 Aug 2020 Mon–Fri 09:00–16:00h)
  • Telephone information about our concerts can be obtained by calling +49 30 254 88-132 and +49 30 254 88-301
  • For general information please call +49 30 254 88-0

This list is updated regularly.

General

Lunch concerts

Due of the Corona Containment Ordinance the lunch concerts in the Philharmonie Berlin cannot take place at present.

Concert talks

Concert introductions cannot take place at present.

Cloakroom

There are no cloakroom facilities at the moment. You can take your jacket and bags no larger than A4 size (21cm x 30cm / approx 8 x 12 inches) with you into the auditorium.

Lost and found

May I have an autograph?

Autographs of the chief conductor or individual musicians are not kept in stock at the Philharmonie.

Tickets & subscriptions

Concessions

Concessions can be requested at the box office for each concert.

Visitors with disabilities (grade B) receive a free ticket in the same price range for an accompanying person.

Concert subscriptions

For detailed information on this season's subscription series, please refer to the following page: Subscription series

Gift vouchers for Berliner Philharmoniker Foundation concerts

You can buy gift vouchers for Berliner Philharmoniker Foundation concerts – a gift which will delight any music lover. You can determine the value of the voucher, and they are available from as little as 10 euros. Recipients can decide for themselves which concert they want to attend.

Vouchers can be purchased during advance sales periods from the box office of the Philharmonie, by telephone and in writing via our box office as well as online. When ordering online, you will immediately receive an e-mail 
with a PDF voucher. 

The vouchers can be redeemed as follows:

  • When buying tickets online by entering the voucher code (under the barcode)
  • By phone from our box office ( Phone + 49 30 254 88 999)
  • By e-mail to our ticket office
  • Directly on presentation at the box office in the foyer of the Philharmonie

Visiting the Philharmonie

Accessibility

Because of Hans Scharoun’s unique architecture, the Berlin Philharmonie and the Chamber Music Hall are listed buildings. As a result, accessibility is unfortunately not possible in all areas. More details can be found on our information page. The map below shows the position of disabled entrances.

Disabled Parking

The public parking areas on Herbert-von-Karajan-Str. (West of the Philharmonie) have a limited number of designated disabled parking spaces. We regret that the reservation of parking spaces is generally not possible.

Car parking

Limited metered parking is available in the grounds of the Philharmonie:

Every started hour3 Euro
Daily rate20 Euro
Lost ticket20 Euro
Overnight rate 6 pm - 5 am7 Euro
Sunday flat rate7 Euro 

 

Parking facilities are also available at the Sony Center (entrances on Ben-Gurion-Straße and Bellevuestraße), and in the Potsdamer Platz Arkaden (entrance to the parking garage on Reichpietschufer) and in the parking garage on Schöneberger Ufer.

Guided tours

Due of the Corona Containment Ordinance the guided tours of the Philharmonie cannot take place at the moment.

Film and sound recordings

Film and sound recordings are not permitted in the Philharmonie Hall.

Admission to the Philharmonie

Your admission time and the relevant entrance to the Philharmonie Berlin can be found on your ticket. This information is binding.