FAQs about the restart
Anyone who has cold symptoms should stay at home – no matter how severe the symptoms are. People who have had contact with a Covid-19 sufferer in the past 14 days are also not permitted to attend concerts in the Philharmonie Berlin.
Yes, for your own protection and the protection of other guest, masks are compulsory during your time in the Philharmonie Berlin – at the entrance, in the corridors, in the toilet area and on the way out. Please remember to bring your own mouth and nose covering. This may only be removed at the beginning of the concert when all guests have taken their seats. When the concert finishes, you must put your mask on again while still sitting and continue to wear it until you have left the venue.
Yes. To prevent infection you must always keep a distance of 1.5 metres to other people. This applies just as much when entering the Berlin Philharmonie as it does in the auditoriums, in the sanitary facilities and when leaving the building. We have developed a guidance system to ensure that this works efficiently. Members of the same household are exempt from the distancing rules.
Your concert ticket guarantees a seat within the block you booked. To avoid encountering other visitors, you will be seated in the block in the order of arrival. The assigned seating may not be changed. The instructions of the venue staff must be followed.
Members of a single household are exempt from the distancing rules and can sit side by side at the concert if the appropriate seats are booked.
Current distancing rules stipulate that people from different households must keep a distance of at least 1.5 m from each other. This must also be observed during a concert visit. In such cases, please book two individual seats.
Visitors who do not comply with the regulations can be removed from the event. In this case there is no right to a refund of the ticket price.
In recent months, we have taken measures to ensure the best possible health protection for all visitors, artists and employees:
- Our seating capacity in the auditoriums has been reduced in order to be able to implement the distancing requirements.
- The routing is designed to minimise contact with others.
- Markings are used to make the safe distance of 1.5 m visible to you.
- We do not provide contact-related services such as catering, cloakrooms or box office.
- Admission control is contactless – we scan your ticket from a safe distance.
- The ventilation in all air-conditioned rooms is operated exclusively with fresh air supplied from outside and the cleaning frequency has increased.
- The regularity of cleaning and disinfection of heavily frequented areas and so-called high touch points such as handrails and door handles will be intensified, especially during events.
- Hand disinfectants are also provided throughout the building.
We ask you to observe the hygiene regulations in order to protect yourself and others from a corona infection.
Concert tickets for the rest of the season will not go on sale until we reliably know the conditions under which we can hold our events from November onwards. Normal concert operations are unlikely before autumn.
If a performance is cancelled, you will get your money back.
In order to ensure a safe and responsible concert visit, the following hygiene rules currently apply:
- Please maintain a minimum distance of 1.5 metres to other guests at the entrance and throughout the venue.
- To reduce the risk of infection, masks are mandatory during your stay at the Philharmonie Berlin – at the entrance, in the corridors, in the toilet area and on the way out. Please remember to bring your own mouth and nose covering. This may only be removed at the beginning of the concert when all guests have taken their seats.
- Please use the disinfectant dispensers that are available throughout the building.
- In order to comply with the distancing guidelines, the number of spectators is limited.
- The admission time indicated on your ticket and the specific entrance noted on it are binding.
- Please go directly to your seat after admission and do not wait about in the foyers to avoid contact with other guests.
- The routing is designed to minimize contact with others. Late admission is not permitted. Follow the coloured paths of our route guidance system.
- Please follow the signs on site and the instructions and announcements of the service personnel.
- There are no cloakrooms available. Jackets and bags (no larger than A4 size [21cm x 30cm / approx 8 x 12 inches]) may be taken into the auditorium.
- There are fewer lifts available than usual. Please use the stairs if possible.
- We will allocate you a seat in the block you have booked. You may not change seats. We will take your contact details on site.
- Seats directly adjacent to each other may only be occupied by two persons from the same household.
- Currently we do not provide any refreshments.
- The concerts take place without an interval and usually last between 60 and 90 minutes.
- Admission is no longer permissible once the performance has begun. Due to current procedures, latecomers are not allowed to enter. If you leave the auditorium during the concert, re-entry is not possible.
- At present we cannot offer any concert introductions.
- People with symptoms of illness and people who have been in contact with COVID-19 patients within the last 14 days are not permitted to enter the Philharmonie.
You can download the most important information for your concert visit here:
The box offices in the Philharmonie Berlin are closed until further notice. Please book your tickets online or by phone at tel: +49 30 254 88-999 (Mo–Fr 09:00-15:00).
If you are unable to attend at short notice, you can pass on your ticket. Please note that two adjacent seats may only be occupied by persons from the same household.
Concert introductions cannot take place at present.
Refreshments are currently not available.
There are no cloakroom facilities at the moment. You can take your jacket and bags no larger than A4 size (21cm x 30cm / approx 8 x 12 inches) with you into the auditorium.
All concerts take place without a break and last about 60-90 minutes.
All concerts take place without a break and last about 60-90 minutes.
Yes, the toilets are open. In order to ensure compliance with the minimum distancing guidelines, access to the toilets in the public area is regulated. Please keep to our markings in order to maintain distancing.
Your admission time and the relevant entrance to the Philharmonie Berlin can be found on your ticket. This information is binding. You have a 15-minute time window for admission. Please proceed immediately to the concert hall and do not wait around in the foyers.
The admission time indicated on your ticket and the entrance noted on it are binding.
In order that an infection chain can be identified and interrupted as quickly as possible in the event of a suspected case of infection, we as the organisers are obliged to record the contact details of all ticket users when tickets are purchased. You will receive an appropriate form for this on site, which we will hold in safekeeping for four weeks and then destroy.
From 10 to 16 August, our patrons, sponsors and subscribers have the exclusive opportunity to secure tickets for the concerts from August to October. The official advance sales for the general public begins on 17 August. Before booking, please take note of the regulations for the containment of the corona pandemic, which are binding for concert attendance.
- For questions regarding buying tickets and subscriptions, tel: +49 30 254 88-999 (Mon–Fri 09:00–15:00, from 24 Aug 2020 Mon–Fri 09:00–16:00h)
- Telephone information about our concerts can be obtained by calling +49 30 254 88-132 and +49 30 254 88-301
- For general information please call +49 30 254 88-0
This list is updated regularly.