FAQ about the concert during Covid-19
Ticket sale
What happens if the concert I booked is cancelled?
In the case of a cancellation, you will get your money back. Please use our online forms for ticket returns.
Can I sit next to my partner?
Yes, according to the current guidelines, we are allowed to seat our audience without spacing. A maximum of 2,000 people are allowed to sit in the audience in the Great Hall, and the Chamber Music Hall may be fully occupied.
Concert visit
What are the admission requirements for attending a concert?
- You can only attend the event if you can present the following three documents:
- Your ticket. Tickets will not be personalised, so you will need to register on entry via the Luca App, the Corona Warn App or at our information desk.
- Your personalised negative SARS-CoV-2 antigen test result from the day of the event or, if you have been fully vaccinated against the coronavirus for at least two weeks, your proof of vaccination, e.g. an entry in your vaccination card. If you have been infected with the virus in the last six months and your illness dates back at least 28 days, we will also accept an appropriate medical or official certificate.
- Photographic proof of identification
How do I get a test appointment?
You are responsible for booking an appointment yourself. We advise you to make an appointment at your preferred test centre as early as possible, as there is limited capacity at any one time.
Can I also present a home test result?
Results from non-certified test centres or other test results (such as home tests) will not be accepted for admission.
What happens if I my test result is positive?
Admission will not be permitted with a positive SARS-CoV-2 antigen test result. We will refund the ticket price upon presentation of your test result.
Do I have to wear a mask during the concert?
FFP2 masks will be mandatory throughout the building, including during the concert. Please bring your own mouth and nose covering. Please also note that even an attested medical certificate does not exempt you from the requirement to wear a mask.
When can I enter the concert hall and take my seat?
Doors open one hour before the concert begins. Please go directly to your seat after admission and do not spend time in the foyers so as to avoid encountering other concertgoers. The bars in the foyers are currently not open. Due to current procedures, late-comers cannot be admitted.
Are the toilets open?
Yes, the toilets are open. To ensure that minimum distancing is maintained, access to the toilets is regulated. Please keep to our markings to maintain distancing.
Are there concert introductions?
No introductions will be able to take place up to and including October.
What measures are the Berliner Philharmoniker Foundation taking to guarantee safe concert operations?
In recent months we have put a variety of measures in place to ensure the best possible health protection for all visitors, artists and staff:
- Good ventilation prevents infections. The Berliner Philharmoniker worked closely with the TU Berlin to research the behaviour of aerosols in the auditorium. Results show a high effectiveness of the air conditioning system, which is operated exclusively with fresh air supplied from the outside.
- Only recovered, fully vaccinated or negatively tested persons are admitted.
- A route guidance system has been designed in such a way that it minimises encounters with other concertgoers.
- We do not provide contact-related services such as a cloakroom service.
- Admission controls are contactless – we scan your ticket from a safe distance.
- The frequency of cleaning in the auditoriums has been increased.
- The cleaning and disinfection of heavily frequented areas and so-called high touch points such as handrails and door handles has been intensified, especially during events.
- We also provide hand sanitisers throughout the building.
- The staff and the artists are tested regularly.
