Frequently Asked Questions

FAQs about concert operations during corona times

Ticket sale

When and how can I purchase concert tickets?

You can find out about the start of advance sales for upcoming concerts under our sales information. Tickets can be purchased online, by phone and at the box office.

How are concert guests seated in the auditoriums?

According to the current specifications, we are allowed to seat our audience without spacing. A maximum of 2,000 people may be seated in the audience in the main auditorium, and the Chamber Music Hall may be fully occupied. You book your tickets seat-by-seat and can choose your preferred seat during the purchase process.

Can I pass on my concert tickets?

If you are unable to attend at short notice, you can pass on your ticket.

What happens if the concert I booked is cancelled?

In the event of a cancellation, the ticket price will be refunded.

Concert visit

What are the admission requirements for attending a concert?

To be admitted to our concerts, you will need the following documents:

  • Your ticket
  • Your digitally verifiable vaccination/recovery certificate in one of the standard apps (CovPass app or Corona-Warn-App) or a printout (the yellow vaccination passport will not be accepted).
  • Your photo ID
  • Your recent negative test result (rapid antigen test not older than 24 hours or PCR test not older than 48 hours). Also persons with a booster vaccination must present a test result up to and including 14 January. From 15 January on, persons with a booster vaccination are exempt from the additional test requirement. You can find a list of Berlin test centres here: Corona test centres in Berlin
  • An FFP2 mask
  • Under 18s are exempt from the 2G rule and can alternatively present a current test result (see above). Student ID will not be accepted as a substitute for a current test result.

Persons without the appropriate certificates cannot be admitted. The yellow vaccination book is not sufficient. If you are not able to be vaccinated, you can only attend the concert if you present the relevant medical certificate and a PCR result at the entrance. A rapid test result is not sufficient.

If you have a vaccination certificate from a non-EU country, please contact us by e-mail as soon as possible.

 

Which vaccination/recovery certificates are accepted?

Your vaccination/recovery certificate must be digitally verifiable. Show your digital COVID certificate either in one of the current apps (CovPass app or Corona warning app) or by printout from the chemist. Further information on the EU Digital COVID Certificate can be found here.

We are currently not allowed to accept the yellow international vaccination book or other proofs. Only complete vaccinations with an EU-approved vaccine against COVID-19 will be accepted.

 

My foreign vaccination certificate cannot be verified digitally. What do I have to do?

Vaccination certificates from EU countries and states connected to the EU Digital COVID Certificate System must be digitally verifiable. More information on the EU Digital COVID Certificate can be found here.

Exclusively vaccination certificates from non-EU countries can also be recognised without digital verification. However, the following information must be clearly stated:

  •  Identification of the person
  •  Vaccine details (only vaccines licensed in the EU are accepted)
  •  Date of vaccination (full vaccination protection must have existed for at least 14 days).

Our event staff will then check the authenticity, integrity and validity of your certificate on site.

What are the admission requirements for children and young people?

The 2G rule does not apply to children and young people under the age of 18. They must however show either a recent negative test result (rapid antigen test not older than 24 hours or PCR test not older than 48 hours) or proof of complete vaccination or recovery. Please note that children under 6 years of age must also show appropriate proof.

In order that the proof can be assigned accordingly at the admission control, it is necessary that children also bring an ID with a picture (e.g., child's or pupil's ID) to the event. The general mask requirement also applies to children over 6 years of age. We also recommend that younger guests wear a mask during the event.

Please note that our participatory concerts are suitable for children aged 3 to 5 and our family concerts for children aged 6 and over. We kindly ask you to observe these age recommendations so that your child can fully enjoy the concert. We would also like to point out that each child needs its own ticket.

 

Is a student ID valid as proof of a Corona test?

No, a student ID card will not be accepted at the Philharmonie Berlin as proof of a negative Corona test. Children and young people who cannot provide proof of vaccination or recovery require a recent negative test result (rapid antigen test not older than 24 hours or PCR test not older than 48 hours) to attend the event. All test centres certified by the state of Berlin can be found at direkttesten.berlin.

I have a medical certificate stating that I am unable to be vaccinated. Will I be admitted with a recent test result?

People who cannot be vaccinated for medical reasons are exempt from the 2G regulation and must present a recent negative test (PCR test not older than 48 hours). Moreover, you must prove by medical certificate that you are unable to be vaccinated.

All test centres certified by the state of Berlin can be found at direkttesten.berlin.

 

Do I have to wear a mask during the concert? What kind of masks are accepted?

An FFP2  mask must be worn at our events. Even under the 2G rule, masks are still mandatory during the entire stay at the Philharmonie Berlin – for your own protection and that of other guests.  Please bring your own FFP2 mask with you. A medical certificate does not exempt you from the mask requirement.

The general obligation to wear a mask also applies to children from 6 years of age. We also recommend that younger guests wear a mask during the event.

What measures is the Berliner Philharmoniker Foundation taking to guarantee safe concert operations?

In recent months, we have taken a variety of measures to ensure the best possible health protection for all concert guests, artists and staff:

  • Good ventilation prevents infections. Together with the TU Berlin, the Berliner Philharmoniker Foundation has researched the behaviour of aerosols in the auditorium. The results show a high effectiveness of the air conditioning system, which is operated exclusively with fresh air supplied from outside.
  • Our events take place in accordance with the 2G rule. This means that only fully vaccinated or recovered persons will be admitted.
  • The route guidance system is designed to minimise contact with others.
  • Admission control is contactless – your ticket will be scanned from a safe distance.
  • The cleaning and disinfection of highly frequented areas and so-called high-touch points such as handrails and door handles has been stepped up, especially during events.
  • Hand sanitiser is provided throughout the building.

How do I get a test appointment?

You are responsible for booking an appointment yourself. We advise you to make an appointment at your preferred test centre as early as possible, as there is limited capacity at any one time. You will find all test centres certified by the state of Berlin at direkttesten.berlin.

Please allow sufficient time for the test. Especially at the test stations near the Philharmonie, you can expect a large crowd shortly before the concert begins.

Can I also present a home test result?

Results from non-certified test centres or other test results (such as home tests) will not be accepted for admission. You will find all test centres certified by the state of Berlin at direkttesten.berlin.

When can I enter the auditorium and take my seat?

The Philharmonie Berlin opens one hour before the concert begins.

Are there concert introductions?

No introductions will be able to take place up to and including March.

 

Are there intermissions and catering services?

All concerts take place with intermissions. Due to the general increase in the number of infections, we are temporarily suspending the catering service at the Philharmonie Berlin during the intervals. This will enable us to ensure that FFP2 masks can be worn at all times.  Our catering truck in front of the Potsdamer Strasse entrance will continue to be open for you before and after the concerts.

General

Lunch concerts

Due of the Corona Containment Ordinance the lunch concerts in the Philharmonie Berlin cannot take place at present.

Programme booklet

Programmes for Foundation Berliner Philharmoniker concerts are available for 3.50 euros.

Concert talks

Concert introductions cannot take place at present.

Cloakroom

The use of the cloakroom is included in the ticket price of Foundation Berliner Philharmoniker concerts. You can bags no larger than A4 size (21cm x 30cm / approx 8 x 12 inches) with you into the auditorium.

Lost and found

May I have an autograph?

Autographs of the chief conductor or individual musicians are not kept in stock at the Philharmonie.

Tickets & subscriptions

Concessions

Concessions can be requested at the box office for each concert.

Visitors with disabilities (grade B) receive a free ticket in the same price range for an accompanying person.

Concert subscriptions

For detailed information on this season's subscription series, please refer to the following page: Subscription series

Gift vouchers for Berliner Philharmoniker Foundation concerts

You can buy gift vouchers for Berliner Philharmoniker Foundation concerts – a gift which will delight any music lover. You can determine the value of the voucher, and they are available from as little as 10 euros. Recipients can decide for themselves which concert they want to attend.

Vouchers can be purchased during advance sales periods from the box office of the Philharmonie, by telephone and in writing via our box office as well as online. When ordering online, you will immediately receive an e-mail 
with a PDF voucher. 

The vouchers can be redeemed as follows:

  • When buying tickets online by entering the voucher code (under the barcode)
  • By phone from our box office ( Phone + 49 30 254 88 999)
  • By e-mail to our ticket office
  • Directly on presentation at the box office in the foyer of the Philharmonie

Visiting the Philharmonie

Accessibility

Because of Hans Scharoun’s unique architecture, the Berlin Philharmonie and the Chamber Music Hall are listed buildings. As a result, accessibility is unfortunately not possible in all areas. More details can be found on our information page. The map below shows the position of disabled entrances.

Disabled Parking

The public parking areas on Herbert-von-Karajan-Str. (West of the Philharmonie) have a limited number of designated disabled parking spaces. We regret that the reservation of parking spaces is generally not possible.

Car parking

Limited metered parking is available in the grounds of the Philharmonie:

Every started hour3 Euro
Daily rate20 Euro
Lost ticket20 Euro
Overnight rate 6 pm - 5 am7 Euro
Sunday flat rate7 Euro 

 

Parking facilities are also available at the Sony Center (entrances on Ben-Gurion-Straße and Bellevuestraße), and in the Potsdamer Platz Arkaden (entrance to the parking garage on Reichpietschufer) and in the parking garage on Schöneberger Ufer.

In unseren Foyers stehen Ihnen unsere Pausenbars eine Stunde vor Konzertbeginn sowie während der Pausen zur Verfügung. Die Firma Gerresheim Event Catering versorgt Sie mit Getränken und kleinen Snacks.

Catering

Our bars are available in our foyers one hour before the start of the concert and during the intervals. Gerresheim Event Catering will serve you with beverages and small snacks.

Dress code

There is no "dress code" at the Philharmonie. Our guests appear in suits and evening dress as well as in jeans and a T-shirt. However, most guests regard a concert in the Philharmonie as a special event for which they dress accordingly.

Guided tours

Due of the Corona Containment Ordinance the guided tours of the Philharmonie cannot take place at the moment.

Film and sound recordings

Film and sound recordings are not permitted in the Philharmonie Hall.

Admission to the Philharmonie

Your admission time and the relevant entrance to the Philharmonie Berlin can be found on your ticket. This information is binding.