Frequently Asked Questions

Corona virus (SARS-CoV-2)

Season Cancellation FAQs

How will my tickets be refunded?

In accordance with the law to mitigate the consequences of the COVID-19 pandemic, you will receive a voucher for Berliner Philharmoniker Foundation events for the amount of your tickets, which you can redeem until 31 December 2021. If you have not found a suitable concert for you by then, you will get your money back.

To simplify the refund of your tickets, we have created an online form for you. You can use the form to let us know which option you choose, e.g. to credit the amount to your next season’s subscription, a voucher or perhaps even a donation.

You can find the form for the reimbursement of your subscription tickets here.
Individual concert tickets can be refunded here.

We apologise that due to the current health situation, the box office of the Philharmonie Berlin is closed to the public at the moment.

What if I buy a subscription now and the 2020/21 season does not take place as planned?

If there are any changes, we will of course inform all ticket holders immediately and offer alternative dates on request.

Which events are still taking place?

Up to and including 31 July 2020, we are not allowed to hold any events in the Philharmonie Berlin as a result of the ordinance passed by the Berlin Senate banning major events in order to contain the Covid-19 pandemic. (in German). For this reason we have unfortunately had to cancel all events until the end of the current season. Our daily guided tours of the Philharmonie are also currently not taking place.

Is the Philharmonie shop open?

No, our shop is also closed at the moment. However, you have the opportunity to purchase CDs and DVDs of the Berliner Philharmoniker from our online shop.

Our Philharmonie shop also ships your CD and book orders as well as gift items of the Berliner Philharmoniker free of charge throughout Germany.

Contact Philharmonie Shop:
Email
Phone +49 (0)30 2548 8131

What about guided tours at the Philharmonie Berlin?

Tours of the Philharmonie are not currently taking place.

What about guest events?

No events are allowed to take place in the Philharmonie Berlin until 31 July 2020. If you have purchased tickets for concerts that are not organised by the Berliner Philharmoniker Foundation, please contact the promoter directly.

What will happen next season?

We start at the end of August with the season opening concert under the direction of Kirill Petrenko. However, our concerts will proceed differently than previously announced. We are currently working on adapting our programmes and the procedures and hygiene measures in the Philharmonie to meet the official guidelines for containing the corona pandemic.

Of course we will keep you up to date on our website and through our newsletter.

How can I purchase a subscription for the 2020/21 season?

Will the season opening concert take place?

The season-opening concert with Kirill Petrenko will take place on 28 August with a modified programme in order to meet the official guidelines for the containment of the corona pandemic.

 

 

How can I keep up to date with developments in the near future?

To keep up to date, subscribe to our newsletter or have a look at this page.

Will the open day take place on 20 September 2020?

Unfortunately, our open day will not be able to take place at all, as events with more than 5,000 participants are prohibited until 24 October 2020. We are currently looking for an alternative date.

How can you guarantee my safety in the future?

We are currently planning how we will be able to carry out the coming season, taking into account all regulatory requirements.

What are the members of the Berliner Philharmoniker currently doing?

Our musicians are currently planning a varied chamber music programme for you, which you can enjoy online in the Digital Concert Hall.

In addition, a variety of music formats are being developed, such as our #PhilZuHause series, which you can find on our website. Our musicians are also to be found on Facebook at our Berlin Phil Live Lounges.

To what extent is the orchestra supporting freelance musicians?

Federal Government Commissioner for Culture and the Media Monika Grütters and Kirill Petrenko, chief conductor of the Berliner Philharmoniker, have jointly assumed patronage of the Musiker-Nothilfe, a nationwide fundraising campaign of the Deutsche Orchester-Stiftung.

The members of the Berliner Philharmoniker are also participating in this campaign with donations and, together with their chief conductor, are calling for support. More information

What is happening with the planned tours?

All our planned tours until 31 July 2020 have been cancelled. Ticket returns will be dealt with by the respective local organisers.

Of our planned festival tour in August and September 2020, only the concerts in Salzburg will take place. The events in Lucerne and London have unfortunately been cancelled.

When will advance sales of individual tickets for the 2020/21 season start?

The preselling date for individual tickets will be announced later.

This list will be updated regularly.

General

Lunch concerts

For security reasons, the number of visitors to the lunch concerts is limited to 1,500. Therefore, each visitor is given a chip at the entrance to the Philharmonie by a visitor services staff member. This chip is then handed back to enter the foyer where the concerts take place. It is not possible to reserve chips. The bringing of folding chairs is not permitted for safety reasons. There are a limited number of seats available for visitors with disabilities.

Programme booklet

Programmes for Foundation Berliner Philharmoniker concerts are available for 3.50 euros.

Concert talks

We offer introductions to Foundation Berliner Philharmoniker concerts in the main hall and in the chamber music hall. This may be a lecture, a discussion with one or more artists or some other form of communication about what you are about to hear in the concert hall. They begin 45 minutes before the concert, and last about 30 minutes.

Cloakroom

The use of the cloakroom is included in the ticket price of Foundation Berliner Philharmoniker concerts.

Lost and found

May I have an autograph?

Autographs of the chief conductor or individual musicians are not kept in stock at the Philharmonie.

Tickets & subscriptions

Concessions

Concessions can be requested at the box office for each concert.

Visitors with disabilities (grade B) receive a free ticket in the same price range for an accompanying person.

Concert subscriptions

For detailed information on this season's subscription series, please refer to the following page: Subscription series

Gift vouchers for Berliner Philharmoniker Foundation concerts

You can buy gift vouchers for Berliner Philharmoniker Foundation concerts – a gift which will delight any music lover. You can determine the value of the voucher, and they are available from as little as 10 euros. Recipients can decide for themselves which concert they want to attend.

Vouchers can be purchased during advance sales periods from the box office of the Philharmonie, by telephone and in writing via our box office as well as online. When ordering online, you will immediately receive an e-mail 
with a PDF voucher. 

The vouchers can be redeemed as follows:

  • When buying tickets online by entering the voucher code (under the barcode)
  • By phone from our box office ( Phone + 49 30 254 88 999)
  • By e-mail to our ticket office
  • Directly on presentation at the box office in the foyer of the Philharmonie

Visiting the Philharmonie

Accessibility

Because of Hans Scharoun’s unique architecture, the Berlin Philharmonie and the Chamber Music Hall are listed buildings. As a result, accessibility is unfortunately not possible in all areas. More details can be found on our information page. The map below shows the position of disabled entrances.

Disabled Parking

The public parking areas on Herbert-von-Karajan-Str. (West of the Philharmonie) have a limited number of designated disabled parking spaces. We regret that the reservation of parking spaces is generally not possible.

Car parking

Limited metered parking is available in the grounds of the Philharmonie:

Every started hour3 Euro
Daily rate20 Euro
Lost ticket20 Euro
Overnight rate 6 pm - 5 am7 Euro
Sunday flat rate7 Euro 

 

Parking facilities are also available at the Sony Center (entrances on Ben-Gurion-Straße and Bellevuestraße), and in the Potsdamer Platz Arkaden (entrance to the parking garage on Reichpietschufer) and in the parking garage on Schöneberger Ufer.

Guided tours

Guided tours of the Philharmonie and the Chamber Music Hall are held daily at 1.30 pm (except 24, 25, 26, 31 December and 1 January).
Guided Tours

Film and sound recordings

Film and sound recordings are not permitted in the Philharmonie Hall.

Admission to the Philharmonie

Doors open one hour before the performance.

Live in cinemas

Where do the cinema broadcasts take place?

I run a cinema and would like to participate. Who do I contact?

Can I show Digital Concert Hall concerts in my school / nursing home / club?

Use of the Digital Concert Hall is permitted exclusively for private purposes. Public presentations require a separate clearing of rights.