For concerts until the end of October, only very limited space is available in the disabled boxes of the main auditorium and the Chamber Music Hall due to the measures taken to contain the coronavirus pandemic:
Main auditorium: 4 seats
Chamber Music Hall: 2 seats
Tickets can only be purchased by telephone (Tel. +49 (0) 30 2548 8999, Mo-Fr, 09:00 - 15:00). Lifts are available for wheelchair users and concert visitors with mobility impairments.
The Philharmonie and the Chamber Music Hall in Berlin are under historical monument protection thanks to their unique architecture by Hans Scharoun. This unfortunately means that barrier-free access can not be guaranteed to all areas. The most important information is summarized on this page.
Parking and access to the Philharmonie
There are a limited number of designated disabled parking spaces in the public parking areas on the west side of the Philharmonie/Herbert-von-Karajan-Straße.
Disabled concert goers and their assistant companions can stop short term at the Potsdamer Platz entrance (stage entrance on the east side of the Philharmonie) via the Scharounstrasse entrance for picking up or dropping off. The porters will open the barrier when you call from the entrance gate. This is also available to taxis. Underground car park The underground car park under the Chamber Music Hall (entrance via Scharoun-Straße) is not suitable for disabled visitors as there is no lift from there to the foyer.
After the events there are usually a few taxis available, and on request the porters can also call for other taxis which normally arrive quickly, depending on availability.
Seating and tickets for disabled concertgoers
For visitors with a code “B” disability pass, their assistant companions receive a concert ticket free of charge. Other disabled guests (with walking, visual or hearing impediments) should be able to enter and exit the concert hall without assistance.
When purchasing tickets at the box office, our staff will be happy to provide the relevant information. Our box office team is also happy to help you book appropriate seating:
Telephone: +49 (0)30 254-88 999
There are 16 spaces available in the disabled box for wheelchair users and their assistant companions. There are no wheelchairs available on loan in the Philharmonie or Chamber Music Hall. For safety reasons, walking aids must not be taken into the auditoriums. They can be left at the cloakrooms or at the auditorium entrances.
Easily accessible seating
For physically disabled visitors there are a limited number of seats in the main auditorium of the Philharmonie and in the Chamber Music Hall which can be reached via just a few steps.
The main auditorium of the Philharmonie and the Chamber Music Hall have an induction loop system. For this purpose, only a mobile additional receiver is required which connects the audio signal via a neck loop to the hearing aid. These additional receivers can be borrowed free of charge at the information counter. We ask our guests with hearing aids to adjust these so that feedback and thus annoying whistling noises are avoided.
Apart from the usual markings for danger spots (black and yellow markings), no further assistance such as information in Braille is available.
Support from our service team
During visits to the Philharmonie and the Chamber Music Hall, the staff of the event service team of the EVENTTEAM company will gladly assist and advise you. They are available at all times and provide active assistance, as far as this is compatible with their defined tasks and functions. Individual support of individual guests for the entire concert visit cannot be provided.
At Berliner Philharmoniker Foundation events only, EVENTTEAM is supported by our volunteers. These men and women are easily recognisable by their light blue shirts and blouses and yellow scarves. They help with orientation in the house and are happy to answer any further questions in order to make your concert visit as pleasant as possible. If you have additional questions or requests, you can also use the contact form on our website.