It is impossible to imagine the foyer during Berliner Philharmoniker Foundation concerts without them: the volunteer ladies and gentlemen of visitor services. Dressed in light blue shirts and blouses, a yellow scarf around their necks they indicate to concert-goers: “We are here to help!”
Since the 2007/2008 season, they have been giving information and advice to concert-goers. Whether guiding visitors to their seats, giving information about the programme or the history of the orchestra and its activities, recommending local restaurants, ordering taxis or listening to complaints and suggestions – the volunteers are willing to be of help in every possible way.
The volunteers are all helpful, professional and enjoy working with the visitors. It is no surprise that they all previously had demanding careers, such as directors of banks and airlines, lawyers, engineers, nurses, teachers and librarians. Most of them speak several languages and, above all else, they are totally passionate about music.
Before this special form of visitor service started in September 2007, the volunteers all underwent an intensive training course where they learned all about the building and the institutions of the Berliner Philharmoniker Foundation and were prepared for contact with visitors. In a short time they developed a strong sense of being very much a part of the house. They even have a nickname now: the “concert angels” as they are fondly known to many guests at the Philharmonie.